Our Policy

Refund Policy

At Ivoire, customer satisfaction is our top priority.

If you wish to return your order, please note that returns can only be made in the presence of the delivery representative at the time of delivery.

The customer will be responsible for the shipping fee in case of a return due to personal reasons (e.g., change of mind).

Items must be in their original condition, unused, and with proof of purchase.

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Exchange Policy

Products can be exchanged within 5 days of receiving your order, as long as they are in their original condition and unused.

If you’d like to exchange an item for a different size or color, shipping costs (both ways) will be covered by the customer.

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Privacy Policy

We value your privacy and are committed to protecting your personal information.

The data you provide is used only to process your orders and enhance your shopping experience.

We do not share your personal information with any third party for commercial purposes without your consent.

All transactions and data are securely protected using advanced encryption and privacy systems.

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Shipping Policy

Orders are processed within 1–3 business days after confirmation.

Delivery time within Cairo and Giza usually takes 2–5 business days,

and 3–7 business days for other governorates depending on the courier company.

In case of any delay, our team will contact you immediately to update you.

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Delivery Policy

All orders are delivered through trusted courier companies to ensure safe and timely delivery.

Please make sure to check your order upon delivery before signing the receipt.

If you receive a damaged item, kindly contact us immediately.

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About Us

At Ivoire, we believe that elegance is a way to express every woman’s personality.

We offer a carefully curated collection of women’s fashion that combines modern style and premium quality.

Our goal is to help every woman feel confident and beautiful in every outfit she wears from our collection.

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Contact Us

Our customer service team is available from 10:00 AM to 8:00 PM, every day except Friday.